At GetCIDOnline.com, we offer digital products delivered via email, including Confirmation IDs (CIDs) and Microsoft license keys. We strive to ensure the accuracy and functionality of every product you purchase from us. Please review our refund and returns policy to understand your rights and our obligations.

Delivery Information

  • Once your payment is approved, your order will be processed within 1-24 hours.
  • A confirmation email containing your purchased product details will be sent to the email address provided during checkout.
  • If you do not receive your order within the specified time, please contact us at [email protected] for assistance.

Refund Policy

We offer refunds under the following conditions:

  1. Wrong Product Delivered:
    • If we deliver the wrong product and cannot provide a replacement, you are eligible for a full refund.
  2. Non-Working Product:
    • If the delivered product is deactivated or not functioning, and we are unable to provide a working version, we will issue a full refund.
  3. Failure to Deliver:
    • If we fail to deliver your product to the provided email address within 48 hours, you can request for refund.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  1. Incorrect Orders by Customers:
    • If you purchase the wrong product and the license key has been delivered.
  2. Download/Installation Issues:
    • If the product cannot be downloaded or installed due to poor internet connection, system incompatibility, or lack of technical knowledge.
  3. Change of Mind:
    • Refunds are not provided if you simply change your mind after purchasing.

Refund Request Window

  • Refund requests must be submitted within 3 days of product delivery.
  • Requests made after this period will not be eligible for a refund.

Refund Processing

  • Approved refunds will be processed within 1-3 business days.
  • Depending on your payment provider, it may take an additional 1-5 business days for the funds to reflect in your account.

How to Request a Refund

  1. Contact us via email at [email protected].
  2. Provide your order details, including the product name and purchase date.
  3. Briefly describe the issue you’re experiencing to help us resolve it quickly.

Need Assistance?

For any questions or concerns regarding refunds, returns, or technical support, feel free to contact us:

We value your satisfaction and are here to ensure you have a seamless experience with GetCIDOnline.com.